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Customer Complaints

The College is committed to providing you with the best possible service. If you have a complaint we want you to tell us so we can put it right. All complaints will be monitored by senior management, and action taken to improve the quality of college services.

How to Complain

If you have a complaint about any of our services or the way that College staff or students have treated you, you should fill in the Customer Complaints form, giving brief details of your complaint.

You may use the College’s internal mail by handing the complaint in at a Customer Service Point or to reception. Alternatively, send the completed form to the following address:

The Complaints Co-Coordinator

Newham College of Further Education
East Ham Campus
High Street South
East Ham
London, E6 6ER

Email: customer.complaints@newham.ac.uk

How your complaint will be handled

All complaints will be investigated as fairly and fully as possible.

We will acknowledge a written complaint within 5 working days of receipt of the complaint.

We will send a detailed written response to the complaint within 10 working days. If a full response is not possible within this time, you will be told how your complaint is being handled.

Every effort will be made to put right the situation leading to the complaint. Where we are not able to put the matter right, we will consider what form of redress, if any, that we can offer you. Any such redress will be made at the sole discretion of the College on the basis of what the College considers to be reasonable in the circumstances.

Taking your complaint further

If you are dissatisfied with the outcome of your complaint you should write directly to the Principal. You also have the right to complain to the Learning & Skills Council or the Secretary of State for Education and Skills.