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Customer Service

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An Apprenticeship in Customer Service Intermediate is an ideal programme for those engaged in a customer service role. Good customer service is crucial to the success of any business. This programme will ensure that employees have the skills to tackle customer issues with confidence and be commercially aware of the importance of delivering a positive customer experience.

As a customer service apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

Download the Factsheet

To discuss your needs, please call the Apprenticeship Team on  0208 522 5759 or email