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Apprentice Receptionist/Administrator

Wage
£175 per week

Working hours
5 day a week

Expected duration
18 Months

Closing date for applications
20 Oct 2021

Possible start date
21 Oct 2021

Apprenticeship standard
Business administrator (Level 3)

Positions available
1

Apply for this vacancy

The Lyndhurst Surgery is a busy doctors' surgery committed to delivering consistently high-quality care to improve patients’ quality of life. By focusing on being patient-centred, they endeavour to deliver services that are meaningful and targeted to their patient population.

About this role

The Receptionist will adhere at all times to the practice’s agreed protocols and procedures, and will contribute to updating them as required and will protect patient confidentiality at all times.

Telephones

  • Reception staff will answer the various incoming outside lines into reception and also the internal lines.
  • Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practice’s Access Protocol.
  • Record patient information accurately and pass it on to the appropriate team member for advice/triage including emergencies.
  • Forward calls to team members.
  • Answer patient enquiries.
  • Record and pass on messages.
  • Assist patients by checking the availability of their prescription or with a query.

Reception desk

Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately.  This will include the following list, which is not exhaustive:

  • Handle patients presenting at reception as an emergency in accordance with the practice’s protocol.
  • Provide future/on-the-day appointments in accordance with the practice’s Access Protocol.
  • Assist patients in checking in for their appointments.
  • Process requests for repeat and acute prescriptions.
  • Pass out prescriptions for collection and answer associated queries.
  • Advise walk-in patients about how to access the service according to patient need.
  • Take requests for repeat prescriptions.
  • Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
  • Process changes of address/patient details.
  • Record and pass on messages.
  • Assist with unlocking and locking the surgery and ensure adherence to security procedures.

Records

Receptionists will contribute to the updating and maintenance of all patient records. This will include the following.  The list is not exhaustive: 

  • Update registration and clinical details.
  • Input new patient registration data.
  • Transmit new registration and de-registration data updates to Practitioner Services (registration details and records transfers).
  • Highlight incoming mail for coding.
  • Scan incoming correspondence and workflow to correct clinician.
  • Process incoming new patient records including arranging summarisation.
  • Accurately re-file any paper records accessed by clinicians.
  • Repair damaged Lloyd George/A4 records.
  • File/scan hospital letters when required

Additional information

Training provided

  • Level 3 in Business and Administration
  • Level 2 Functional Skills in English and maths (where applicable)
  • Employee Rights and Responsibilities (ERR)

Desired skills

  • GCSE grades A*-C or equivalent
  • Functional Skills Level 2 in English and Maths

Personal qualities

  • Reliable and good timekeeper
  • Positive and energetic attitude
  • Confidentiality at all times
  • Ability to work as part of a team
  • Strong written, oral and interpersonal skills
  • Excellent telephone manner
  • Smart and presentable

Entry requirements

  • GCSE grades A*-C or equivalent
  • Functional Skills Level 2 in English and Maths

Progression

Possible progression onto the next level or full time employment.

Things to consider

This is a fast-paced role with the individual required to support the Office Support team with several different tasks.

About the employer

Employer: Lyndhurst Surgery
Address: The Lyndhurst Surgery, 53 Lyndhurst Drive, London, E10 6JB