Customer & Travel Services, Catering & Hospitality

City & Guilds Intermediate Certificate in Cabin Crew

36 Weeks , Day time , East Ham Campus
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Is the Course for me?

Cabin Crew plays an enormously important role in the aviation sector. This specialist course will provide learners with the knowledge vital to work effectively and efficiently as a member of an airline Cabin Crew.
The course also offers the tools needed to deliver the highest standard of service to satisfy and exceed the expectations of all airline passengers.

What is involved?

In this qualification learners will develop the underpinning skills, knowledge and understanding required to work as cabin crew.

The course will require students to do some in-class and independent work to complete a range of activities to meet the criteria set. This will include both theory and practical assessment. Delivery of our course includes practical activities which will take place in a modern, well-equipped built-in cabin classroom.

The qualification covers a wide range of topics and includes:
  • Working as Cabin Crew
  • Airline Health, Safety and Security
  • Aircraft emergency situations
  • Dealing with Passengers on board an aircraft
  • Cabin Service - Selling techniques
  • Making Passenger Announcements on-board an aircraft
  • Employment Rights and Responsibilities in the Passenger Transport Sector

This course builds on the experience gained studying on a Level 1 Diploma in Travel and Tourism, or through previous experience in Travel, Tourism or aviation industry.


On successful completion of the course, learners will be able to progress onto our BTEC Level 3 Diploma in Travel and Tourism.
Alternatively, learners will be able to seek employment in the Travel and Tourism or aviation industry.

Course Requirements

The course provides a progression route for those learners who have successfully completed a Level 1 Diploma in Travel and Tourism, however it is not essential.
Learners with 4 GCSE grade’s D or above or alternatively a Functional Skills qualification in Maths and English at Level 1 will also be considered.

Successful candidates will be learners who:
  • Have an enthusiastic attitude towards aviation sector
  • Are determined to succeed on the course
  • Are willing to wear professional attire
  • Enjoy written and spoken communication
  • Have willingness to learn and have a professional approach