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Award in Customer Service - August 2024

Study Mode
Part Time Day
Level
1
Duration
1 weeks
Subject
Adult Skills
Suitable for
19+
Location
East Ham Campus
Award in Customer Service – August 2024
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This is a short course providing knowledge of basic customer service skills. In this course, we will guide you through how to deal with customers and recognise their needs. This

Course content

This is a short course providing knowledge of basic customer service skills. In this course, we will guide you through how to deal with customers and recognise their needs. This is ideal for customer-focused job roles and employers who want to standardise how staff deal with customer queries in the workplace.

In this digital age, we all look at customer feedback online to decide whether we are going to use this service and providing Customer Service training to staff will increase the positive feedback from customers across any customer-facing sector.

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Explore diverse programs, cutting-edge facilities, and interact with faculty, staff, and students. Whether you're a young person, adult learner, or interested in higher education, join us for an engaging and informative experience. Don't miss out – mark your calendar!

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Entry requirements

There are no formal entry requirements but you should be at least at Level 1 in English and Entry Level 3 in Maths.

East Ham Campus

The Eastham Campus at Newham College is a dynamic educational hub known for its diverse and inclusive learning environment. Situated in the heart of East London, the campus offers a wide range of courses and programs that cater to the needs and aspirations of students from various backgrounds. With state-of-the-art facilities and a dedicated faculty, the Eastham Campus provides students with the tools and support they need to excel academically and personally, fostering a vibrant community of learners and thinkers.

How much will this course cost?

Free for learners 19+ who are unemployed or meet low wage criteria

Qualification

Award in Customer Service (RQF)