ESOL Lecturer
Reference: ATR417

Salary: £34,690 – £44,409 per annum (depending on qualifications and experience)

Location: Stratford and East Ham

Contract: Full time, Permanent

Closing date: 11/04/24

Working from our Stratford or East Ham Campuses and focusing on adult learnerssupporting reading, writing, speaking, and listening skills.

Reporting into the Head of School (ESOL), this is a fantastic opportunity for a self-motivator who can develop, provide, and oversee a full range of professional services associated with programmes of teaching, learning, assessment and student support in further education. You will undertake these professional duties as a member of the ESOL team and take responsibility for various tasks including the planning and allocation of workloads and duties, the maintenance and improvement of service delivery and improving efficiency and effectiveness in the use of resources and achievement of outcomes.

Candidates who have experience of working with RARPA preferred.

You should be an honors graduate or have a relevant final professional qualification(or equivalent experience). A teaching qualification is also essential and Level 2English and Maths.

If you would like to utilise your specialist skills, through a fresh learning approach we would love to hear from you.

Key Responsibilities:

• Coordinate a team of customer service assistants to provide high quality front of house services at all locations during core hours and some evenings.
• Carry out appraisals, arrange relevant training and manage performance of staff in the area.
• Ensure the central college inbox is managed and maintained to ensure timely and accurate responses.
• Monitor and maintain the main college phone number to ensure response times meet college KPI’s, greeting and holding messages are relevant, up to date and changed in a timely manner as necessary.
• Ensure external visitors are provided with relevant health & safety and safeguarding information on arrival.
• Manage the issuing of temporary student and staff ID cards, keeping appropriate records.
• Liaise with the Clerk to the Corporation to ensure external visitors such as Ofsted, Governors and Funding Bodies are welcomed in accordance with college expectations.
• To ensure that all reception areas are maintained to a high standard, reflecting the culture and values of the college.
• Ensure that college students are signposted to the relevant departments and supported with any enquiries or concerns.

Skills & Experience:

• Understanding of professional customer care requirements
• Ability to respond helpfully and efficiently to a wide range of telephone, email and in person
• Good standard of written work to produce accurate and clear documents or messages
• Ability to carry out instructions with minimum supervision
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access) or equivalent
• Understanding of record-keeping using database methods
• Good organisational skills with attention to detail
• Ability for problem-solving and prioritising tasks to meet deadlines efficiently
• Adaptability to work effectively on own initiative and as a supportive team member

In return we offer:

• Competitive holiday entitlement, plus bank holidays and one day’s leave for your birthday
• Free access to our on-site gym at East Ham Campus
• An incredible team of staff who are highly skilled, dynamic, and passionate about ensure all our students receive the best overcome during their time at Newham College.
• Excellent CPD opportunities for all staff.
• Generous Pension Scheme: Teacher pension or Local Government Scheme
• Travel Loan. Interest free loans to assist staff with meeting travel costs (T&Cs apply)
• Cycle to work scheme.
• Employee assistance – free confidential advice and counselling service
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, restaurants, entertainment, days out, insurance and much more.