Award in Customer Service - August 2024

Course content

This is a short course providing knowledge of basic customer service skills. In this course, we will guide you through how to deal with customers and recognise their needs. This is ideal for customer-focused job roles and employers who want to standardise how staff deal with customer queries in the workplace.

In this digital age, we all look at customer feedback online to decide whether we are going to use this service and providing Customer Service training to staff will increase the positive feedback from customers across any customer-facing sector.